Microsoft announces new AI and mixed reality business applications for Dynamics365

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Microsoft has announced the upcoming availability of new Dynamics 365 AI applications, and their very first mixed reality business applications: Dynamics 365 Remote Assist and Dynamics 365 Layout, at Microsoft Ignite 2018.

With the release of the new AI and mixed reality applications, Microsoft is taking another step forward on its journey to help empower every organization on the planet to achieve more through the accelerant of business applications.

Specifically, the following announcements were made –

Dynamics 365 + AI – a new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. And because these insights are easily extensible through the power of Microsoft Power BI, Azure and the Common Data Service, organizations will be able to address even the most complex scenarios specific to their business.

 

  • Dynamics 365 AI for Sales – AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales pipeline, and surface insights that enable smarter coaching of sales teams.
  • Dynamics 365 AI for Customer Service – With Microsoft’s AI and natural language understanding, customer service data can surface automated insights that help guide employees to take action and can even leverage virtual agents to help lower support costs and enable delightful customer experiences, all without needing in-house AI experts and without writing any code.
  • Dynamics 365 AI for Market Insights – Helps empower marketing, social media and market research teams to make better decisions with market insights. Marketers can improve customer relationships with actionable web and social insights to engage in relevant conversations and respond faster to trends.

Dynamics 365 + Mixed Reality – new applications for Dynamics 365 online business software, putting to use the augmented-reality goggles HoloLens for businesses two years after its launch. The new AI applications, Dynamics 365 Layout and Dynamics 365 Remote Assistant, help connect live remote colleagues with the use of HoloLens.

Microsoft also showcased for the first time how Chevron is deploying HoloLens to take advantage of Dynamics 365 mixed reality business applications to achieve real and measurable results.

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