Mumbai, May 15, 2019: Realme, the No. 1 quality smartphone brand in India, has inaugurated an Exclusive Service Centre (ESC) in the business capital of India, Mumbai after successfully opening its first ESC in Delhi a month back. The young brand will open two more ESCs by end of June 2019.
The brand will reach out to top 25 strategic locations throughout the country, wherein the potential for walk-in customers are high and will establish 25 ESCs by end of 2019. Realme will also extend these facilities to 350 Tier 1 and Tier 2 cities by making the services available at 400 service centres (ESC and multi branded service centres). Going forward these ESCs will act like a hub to support nearby multi-brand services for better customer experience.
These ESCs will be fully equipped with demo facilities where prospective buyers can get a hands-on experience before they decide to buy realme offerings. The brand envisions to cut down on the turnaround time to just 1 hour for 97% of the repair cases post the device deposit at the ESC. The turnaround time might get extended to 2 hours at the max in case of 100% of the repair cases.
Inaugurating the ESC facility, Madhav Sheth, Chief Executive Officer, realme India said, “Realme is a brand which is committed to fulfill customer demand. After a much successful opening of our first ever ESC in New Delhi, this is our next step to make realme more accessible to our customers by giving Mumbai its own realme ESC. We promise to keep making our customer experience seamless.”
“We are delighted to share that we recently celebrated our first anniversary. It was all possible due to the support and love by our esteemed customers to mark a successful year”, he added.
The brand has also entered the offline sales segment with top 10 cities across the country in January 2019. Currently the young brand has a presence in more than 50 cities across 4800+ stores in Mumbai, Hyderabad, Surat, Ludhiana and Chandigarh to name a few and is expanding footprints to meet the rapidly growing customer demand. Going forward the smartphone brand will establish 20,000 outlets throughout the country.
The retail outlets will have all the models of that the smartphone brand has launched. The ‘Proud to be Young” brand offers 8 smartphones in 4 different series. The product portfolio includes realme 1, realme 2, realme 2 Pro, realme C1, realme U1, realme 3, realme 3 Pro and realme C2.
The brand new ESC will be located in the 1st floor of Sagar Pallazio Mall near Sakinaka Junction, Andheri East in Sakinaka, Mumbai.