New Delhi, December 02, 2019: With the objective of offering rapid, reliable and world class customer support to all its customers, Uber, the world’s largest on-demand ride-sharing company, announced today the launch of India’s second Center of Excellence (COE) in Visakhapatnam.
Set up at a cost of US$800,000, the new COE will create 500 new jobs. It will provide specialised customer support for critical incidents that require immediate attention, by employing dedicated teams of solution-oriented, trusted experts to support millions of Uber customers in India, South Asia and APAC Regions. The trained COE teams will respond to any urgent issue or incident that is reported to the company and will operate 24/7.
Speaking of the launch, Wen-Szu Lin, Senior Director, Community Operations for Asia Pacific, Uber, said, “With the launch of the second COE in India, we aim to reiterate our deep commitment to India by bringing safer and responsible mobility solutions to our riders. Through the new COE we plan to expand our global customer support footprint as well as aim to create new economic opportunities for the high caliber talent in this country.”
Uber launched its first India Centre of Excellence in Hyderabad in 2015. It has over 1000 employees providing critical regional and global customer support services to the Uber community of riders, drivers, eaters, couriers, and restaurant partners. The Vizag facility will be Uber’s 12th Centre of Excellence, globally. It operates two COEs in the US in Chicago and Phoenix; four in EMEA in Limerick (Ireland), Lisbon (Portugal), Cairo (Egypt), and Krakow (Poland). The company also has two COEs in Latin America in Costa Rica and Sao Paulo (Brazil). The Vizag COE is its fourth in Asia. Others are located in Manila (Philippines), Pampanga (Philippines), and Hyderabad (India).
For Uber, safety is paramount and over the years the company has introduced several innovative in-app safety features and practices such as two way call anonymisation to protect the privacy of riders; comprehensive background checks of drivers; reminders to Check Your Ride before boarding; Share Trip for your peace of mind; 24/7 Safety Helpline for any urgent assistance during trips; and insurance coverage for riders and drivers.